Reference builds

Two production-style operational workflows.

These reference diagrams show how we structure real customer-facing workflows: voice intake and web lead capture. Each uses official AWS service icons, maps data flow left to right, and reflects production-style cloud deployments you can extend over time. Where models help—summaries, qualification—they are optional layers on top of reliable intake, storage, and notifications—not autonomous “agents” running your business. We are cloud fluent; we also work on-prem and hybrid, can discuss multilayer model utilization for your use case, and build net-new infrastructure when your operation needs a cleaner foundation.

MVP 1

Voice intake & reception automation

Inbound calls are handled by Amazon Connect, captured by a Node.js Lambda, stored in DynamoDB, and pushed to the team via SNS email alerts. Optional model-assisted summaries can be added where they help staff respond faster. Provisioned with AWS CDK (CloudFormation).

Pattern: managed voice + serverless backend
IaC: AWS CDK (TypeScript) → CloudFormation
Runtime: Node.js 20 Lambda, on-demand DynamoDB, Amazon Connect
Growth path: CRM webhooks, Lex, additional flows

Reference build: voice intake and reception workflow (AWS).

MVP 2

Web lead capture & follow-up

Website visitors submit a lead form to an HTTP API. Lambda validates the payload, qualifies the request (rules-based with optional model scoring), writes to DynamoDB, and sends a notification email through SES. Static frontend hosted separately (Amplify, S3, or CMS embed).

Pattern: HTTP API + serverless processor
IaC: AWS SAM → CloudFormation
Runtime: Python 3.12 Lambda, HTTP API, DynamoDB with PITR, X-Ray tracing
Growth path: CRM integration, WAF, additional qualification rules

Reference build: web lead capture and follow-up workflow (AWS).

Compare at a glance

Same delivery discipline, different channel.

Voice intake

Best for businesses that live on the phone: after-hours capture, routing by intent (appointment, sales, support, urgent), and immediate staff alerts with structured summaries.

Web lead capture

Best for marketing sites and landing pages: structured lead intake, qualification (rules or optional model assist), durable storage, and email notifications without running servers.

These examples are serverless-first AWS reference patterns. We apply the same delivery discipline on-prem, in hybrid setups, and when standing up new infrastructure—and we can walk through which deployment and model layers fit your environment on a call.

Want a walkthrough?

We can demo either build on a call.

Ask for a live walkthrough, deployment checklist, or a diagram scoped to your environment and growth plans.

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